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Return Policy for Bespoke LED Lighting Ltd. Effective Date: Oct 2024
We want you to be completely satisfied with your purchase from Bespoke LED Lighting Ltd. If for any reason you are not satisfied, we are here to make things right. Please review our return policy below.
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at sales@bespokeledlighting.com . Provide your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.
3. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.
5. Exchanges
If you need to exchange an item, please contact our customer service team at sales@bespokeledlighting.com . We will guide you through the process and assist with the exchange.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a return, replacement, or refund.
7. Exceptions
Certain items are not eligible for return, including [list any specific items or categories that are non-returnable].
8. Contact Information
If you have any questions about our return policy, please contact us at sales@bespokeledlighting.com .
We want you to be completely satisfied with your purchase from Bespoke LED Lighting Ltd. If for any reason you are not satisfied, we are here to make things right. Please review our return policy below.
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at sales@bespokeledlighting.com . Provide your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.
3. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.
5. Exchanges
If you need to exchange an item, please contact our customer service team at sales@bespokeledlighting.com . We will guide you through the process and assist with the exchange.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a return, replacement, or refund.
7. Exceptions
Certain items are not eligible for return, including [list any specific items or categories that are non-returnable].
8. Contact Information
If you have any questions about our return policy, please contact us at sales@bespokeledlighting.com .
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